Provide a Details tab for Customer Service view
To create a Details tab in the Customer Service view so that you can see an overview of the customer service case. This is already available for Address Book and Opportunities where the details tab is a really useful feature.
The details tab should contain an overview of the contact, the type and description of the case and the current status, along with the ability to use Key fields to customise the view
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David commented
I concur, this would make sense and provide a continual flow throughout.
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Simon Pickard commented
Great idea
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Robbie Brand - Collier Pickard commented
It would be good if this was consistent with the Address Book and Opportunity windows which have details tabs.
Also an argument for a details tab on the Campaigns window too