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Simon Pickard

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  1. 118 votes
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  2. 25 votes
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  3. 21 votes
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  4. 13 votes
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    Simon Pickard commented  · 

    Please remove this inconsistency. There are a lot of cases where interactions need to be deleted. These include - accidentally completing a hotlist & then uncompleting it - 2 records to be deleted; multiple people saaving the same email etc.

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  5. 17 votes
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  6. 15 votes
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  7. 21 votes
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  8. 21 votes
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  9. 18 votes
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  10. 19 votes
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  11. 15 votes
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  12. 6 votes
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  13. 20 votes
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    An error occurred while saving the comment
    Simon Pickard commented  · 

    I'm with Robbie on this. Improving the work flow is crucial to client retention as cases are rising as stuff moves online.

    Doing the same with the gmail integration - one click case-creation and priority etc - is crucial

    Simon Pickard supported this idea  · 
  14. 12 votes
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    Simon Pickard commented  · 

    I've been asked for this several times. It would also help people regulated by CANSPAM to flag - and therefore give the chance to understand why - people are leaving

  15. 43 votes
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    Simon Pickard commented  · 

    Hi team, This is still an important omission for new clients, and an important loss for many existing clients.

    How do you handle this issue internally when dealing with partners and their CEO, CTO, CFO, VP Services etc?

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    Simon Pickard commented  · 

    The Org chart is a very useful, and widely used feature. B2B organisations, selling to complex organisations find it very useful - as do we ourselves. Any client who looks at their sales processes and considers the roles of influencers, specifiers, gate-keepers etc finds it invaluable for identifying, reaching or by-passing those people.

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  16. 16 votes
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    Simon Pickard commented  · 

    For lots of clients who sell in complex markets this functionality is extremely useful.

    There should be no deprecation of functionality without a long notice period. This is particularly unfortunate at a time of above-inflation price rises.

  17. 56 votes
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    Simon Pickard commented  · 

    As leads are the first stage in the sales process, the ability to acquire leads from multiple social media sources - FaceBook etc - is key and Zapier can help with this.

  18. 36 votes
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  19. 115 votes
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    Simon Pickard commented  · 

    Hi guys, Can you share some of these integrations - especially to Accounting systems such as Sage Europe, SAP and any Infor ERP systems

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  20. 39 votes
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    Simon Pickard commented  · 

    We have 2 clients who between them add more than 100,000 cases a year. you can imagine how much they want this.

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