All Cases, My Cases, My CURRENT Cases, why isn't there an ALL CURRENT cases options?
As stated there is an All Cases, My Cases, and My Current Cases options, in Customer Service, but to get All Current Cases, you have to load all Cases and then filter it, which takes extra time. It would be GREAT if there was a one step option like there used to be.
This is really frustrating. Very large organisations need to narrow the current cases down to those created by a single user but ALL OTHER organisations would be after All Current Cases. This really is needed ASAP.
This has driven me nuts for years, please add ALL CURRENT CASES, it is the Most needed of all!!