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Dean Linkletter

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  1. Phone extension don't work in mobile application I have to enter ext with main number like this 905-436-7869;1123. The ; means wait.

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    Under review  ·  0 comments  ·  Feature Suggestions for Maximizer Mobile (Native)  ·  Admin →
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    Dean Linkletter shared this idea  · 

  2. Integration with phone system (VoIP/others)

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    30 comments  ·  Feature Suggestions for Maximizer CRM » Integration with other Applications  ·  Admin →
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    Under review  ·  Maximizer Admin responded

    Please note Maximizer’s professional service team have created integrations with Avaya AES among others so feel free to contact them directly if you have an acute need for this type of integration.

    Dean Linkletter supported this idea  · 
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    Dean Linkletter commented  · 

    ringcentral:18887454645?call doesn't work for out going calls. Does anyone know the ulr commands that will work with www.ringcentral.ca
    QUESTION UPDATED 1 HOUR AGO
    1
    ME TOO
    2
    FOLLOW
    VOIP calling with RingCentral
    Photo of Dean LinkletterDL
    Dean Linkletter
    2 Posts 0 Likes
    Posted 23 hours ago

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    ALL 2 REPLIES
    20 hours ago
    Photo of Jason Davies
    Jason Davies, Official Rep
    2147 Posts 75 Likes
    Hi Dean,

    When configuring VOIP calling in Maximizer, you'll want to use the URL provided by your VOIP provider. In the case of RingCentral, this would be the URL provided for the "Call" function of the RingOut API.

    Your URL should look something like this:
    https://service.ringcentral.com/ringout.asp?cmd=call&username=18889363711&ext=[Extension]&password=1234&to=[PhoneNumber]&from=6505551231&clid=8889363711&prompt=1
    You can see where the Maximizer merge fields for [PhoneNumber] and [Extension] are inserted, though you'd need to customize the remaining URL parameters with the settings for your own RingCentral account. You can find full details about the RingOut API and the various URL parameters that are used here: http://service.ringcentral.com/ringoutapi/

    Thank you,
    Jason
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    1 person likes this
    9 hours ago
    Photo of Dean LinkletterDL
    Dean Linkletter
    2 Posts 0 Likes
    
    Great the above fix works for out going calls now using Ring Central VOIP service . BUT! if lacks all the functions of the desktop TAPI driver used in the desktop version of Maximizer. Ie Busy Message, No Answer Next previous record F7 for key board short cut to Dial. Wow it sort of defeats the purpose
    To make a simple call you have to do the following steps:

    Search for proper record:

    1. Right click mouse
    2. Left click on PHONE - Make a call
    3. Left click drop list to view phone #'s
    4. Select proper ph #
    5. Left Click Dial
    6. Lift Receiver on VOIP Phone to proceed with call
    7. Left Click ANSWER log Notes etc.
    8. Left Click on HangUp in Maximzer Web Version
    9. Left Click SAVE
    10. Manually hang up phone

    Close all IE exployer windows opened up on screen in the above process that block screen!

    VS Tapi or Modem in Maximizer Desktop Version

    Search for proper record:

    1. F7 Keyboard shortcut for DIAL
    2. Alt 1,2,3,4 to select Proper Phone #
    3. Ald D for DIAL
    4. Etc.
    5. Etc.
    6.
    7.
    8.
    9.

    The beauty of the above keyboard short cuts was you could program all these reparative mouse or key stokes into you multi button mouse and make an out going call a lot faster than you can in the web version. You took a refined design in windows and dropped the ball when you went to the web. All the keyboard short cuts are gone ie you can even perform a " RIGHT CLICK on a record by using the standard keyboard command " SHIFT F10" Why are you not at least follow some windows standards.

    Don't get me wrong Web is the way to go! Having used Maximizer since 1993 Is it going to take your developers years to discover all the good stuff they missed and port over all the great functionality of the previous windows versions? I know some of this functionality doesn't exist in a browser But a lot does!

    I hear you are migrating away from the desktop versions. Don't leave out all the good stuff from past desktop versions that makes the program so great behind.

    Regards

    Dean

    PS: If you don't believe me, Have your developers make 10 typical phone calls with the Web version VS the Windows Version. Compare time and the user experience?

    The Web version is a clunker when it comes to VOIP phone integration. VS Windows version with Tapi or Modem.

    In 1995 I beta tested for Maximizer / Modatech a Bell Phone line Analog / serial device with caller ID that automated in bound calls. It searched for the Maximizer record and populated the address book with a matching record if found or gave you a dialog box option to create a new record. Here were are in 2014 with Voip and ... starting from scratch it seems.

    Keep me posted as to your progress on a refined Voip / Web interface.

    Dean

    Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1107092/RackMultipart20141009-2472-16s1mg7-dial_dialog_box_inline.JPG?1412833131

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