Include Address Book entries in email reminder switch
This has caused us no end of grief. We periodically have clients tell us that they did not get the email reminder for their appointment. We would go into the appointment and sure enough, the switch is OFF. We check a bunch of past and future appointments and sure enough, some are off.
We call support get with much effort we discover together that the last settings are remembered the next time. I believe, if you reinstall your browser or clear the cache, those settings are lost.
Today, one of the receptionists checked an upcoming appointment and tells me that the switch is off again.
I log on and sure enough, it is off. But then I begin to wonder if it switches off after the reminder is sent. Sure enough, we do a test and then right after we get the reminder, the switch is turned OFF.
My first suggestion is to document this behavior so that your support staff have a better answer and can explain the operation of it.
Second, don't automatically turn it off or if you need to, indicate that the reminder was sent. Otherwise we have no way to look back and find out.