Link Case Subject and Status
Please can we have a link between the case subject and status similar to products and services and categories. When a case subject is selected, then only the statuses that are relevant to that type of case should available. Alternatively implementing something like the opportunity processes in customer service would also work, where the user can select a process for a case and work through the steps.
Nelia Roberts commented
Great idea, especially when there is an entire service team involved.