Add the ability to import Service Cases from .csv, .xlsx, tab-delimited, etc.
It would be ideal if Customer Service cases could be imported into Maximizer using a File Import Process such as .csv, .xls, tab-delimited, etc., where the Customer Service case would be added to an existing entry controlled by the Address Book IDentification or added as a new Individual to the Address Book controlled by the IDentification. It would be similar to importing Opportunities.
Jin Yu commented
Importing Customer Service cases is supported in product. It was introduced in on premise 2020 R1 release. It is also available in Maximizer CRM Live.