Viewing the Calendar when adding an appointment in Customer Service
It is currently possible to add an appointment when a Customer Service case is selected.
However, you can't view the Calendar directly when adding an appointment like this.
This would be useful, for example, when trying to schedule appointments for engineers. Another simple example is just trying to schedule something for your own day - you may want to view the Calendar to see how the day is shaping up in general.
This was a feature of Maximizer previously but was lost in the move to Web Access.
The suggestion is for this feature to be returned.
Client requested this feature. Had been previously using this feature in earlier version. Upgraded to 2020 and i missing this key feature