Attach multiple contacts to a custoemr service case
Sometimes you need to attach multiple contacts to a case. This is particularly important if the case is created from an incomming email where muliple people are CCd. At present this would create multiple cases.
Ken Russ commented
This would seem to be a fairly standard component of a service case. There are very few times I can think of where a service case would only be linked to one person or supplier.
When I have to order parts, I would like to have the supplier linked in so I can quickly check who supplied the part last time or where the part is currently, if it hasn't arrived.
Given the complexity of some of our system this supplier might be multiple companies assisting me in resolving the service case for my customer.
Paul Pitman commented
Apologies for the spelling mistake :-)