Link Client Service Cases to 'how-to' Knowledge Base articles
We have many different processes for the firm. When we create a new case, we always tag it with a specific "Products / Services" selection. We want that to automatically link to Knowledge Base articles connected to the same "Products / Services" (or "Categories")
Then, the "view in knowledge base" button on a case can link to the how-to article that is appropriate for it.
Thanks
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