Customer Service Option> Show ALL Active Cases (for CS Managers or companies that share service cases)
Right now, in the customer service module, you can view ALL cases (whether open or closed) view MY current cases (which only shows you cases that you have set up that are active) or you can view MY cases (which show all of the cases you have set up open or closed)
What I NEED (and it would stand to reason that any customer service manager would need) is a view of CURRENT CASES, regardless of ownership or who created them. I NEED to be able to see all active cases, without having to view ALL cases. This seems like a simple search option that should be a simple upgrade. If we can change search features easily in dashboard, it stands to reason that we should be able to do it easily overall for the software.
B Meakin commented
Kim Browne commented
This is such an immediate customer service need, I am surprised that it has not already been implemented.